Terms and Conditions


We use good quality ingredients and every order will include full details of all ingredients. Please note that we bake in an environment where, among others, gluten, peanuts, nuts, eggs, dairy, soya and sesame may be present and we provide no guarantee that our products are free from these or any other allergens.


We bake every order from scratch and aim to complete and despatch your order within 3 working days. If it is going to take longer, we will advise you as soon as we are able. Please allow 3 weeks for bespoke orders or any order of more than 25 biscuits. We may be able to produce large and/or bespoke orders in a shorter timeframe so please ask when ordering if you require the order sooner.


We require payment in full in advance and will not start baking, nor order specialist equipment or ingredients, before payment is received.

You can secure time in our baking diary with a non-refundable 50% deposit for any order over £100.

Biscuit Designs and Logos

We will work with you to create a bespoke design for your requirements. We can reproduce logos in edible printing or embossing stamps. Please ensure logos are provided to us in high-res formats. We will aim to match colours and logo designs as closely as possible, but edible inks, icings and similar will vary and will not be a pantone match.

It is your responsibility to ensure that we have the right to use any image logo or design that you ask us to reproduce and that such reproduction will not infringe any other rights, such as a trade mark, of any person or a duty owed to any person, such as a duty of confidentiality. In particular, but without limitation, you must ensure that you either own the copyright in an image or any other content that you would like us to reproduce, or that you are fully licensed by the copyright owner to include that image or other content in our product.

We reserve the right to decline to produce biscuits or gift messages that we deem to be inappropriate or offensive, at our sole discretion.

We are an artisan bakery, and all of our products are handmade. Biscuit shapes, designs, finishes and colours may vary slightly as is customary with handmade goods.


We offer a chargeable sample service, which is redeemable against a completed order. Please allow time within your requirements if you are looking for samples.


We are unable to cancel an order once we have started baking. This does not affect your statutory rights.


We use Royal Mail First Class and/or Parcelforce to deliver your items. It is your responsibility to ensure that all delivery details, including the postcode and addressee are correct.

We aim to ensure that all orders are delivered in accordance with any timescales that we agree with you but we will not be responsible for any delivery or other failure by Royal Mail or Parcelforce. It is your responsibility to ensure that someone is available to receive the goods and/or sign for them, if required.

Delivery charges are calculated at the time of ordering. We are happy to use couriers if preferred.


We shall have no obligation, duty or liability to you whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort), or otherwise, save as expressly provided by these Terms.

Except as expressly stated elsewhere in these Terms or where such exclusion is not permitted by law, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded.

We shall not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.

We reserve the right to changes these Terms from time to time and post the new version on our website. The new version of these Terms will take effect from the date specified in them.

These Terms and each order and purchase of product shall be governed by English law.

Enchanting Bakes, 25 April 2017